Our Commitment to You
We are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, we will gladly accept a return for a full refund or exchange.
Return Requirements
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All returns must be made within 30 days of purchase.
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All items must be returned in their original condition, with all tags and packaging intact.
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We cannot accept returns that are personalized, were purchased on sale or as a clearance item, or any item that has been used and/or is damaged.
How to Return an Item
To return an item, please follow these steps:
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Pack the item securely in its original packaging.
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Include a copy of your receipt in the package, along with your name and contact details.
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Write "RETURN" on the outside of the package.
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Ship the package back to us at the following address:
Rainbee, 18 River Club Road, Simola, Knysna, 6571, South Africa
Refunds and Exchanges
Once we receive your returned item, we will inspect it to ensure that it meets the return requirements. If the item is in acceptable condition, we will issue a full refund or exchange, whichever you prefer.
Shipping Costs
You are responsible for the cost of shipping the returned item back to us. We will not refund shipping costs.
Additional Information
If you have any questions about our returns policy, please send an email to hello@rainbeekids.com.
